Reference

What Your v24bet Account Data Covers

Everything your account touches — your mobile number, the bKash, Nagad or Rocket deposit reference behind your wallet, the cricket markets you back and the slots you open — sits under one written policy, and this page is it.

Account and wallet detailsDeposit references from bKash, Nagad, RocketLogin and device logsSupport conversation history
v24bet What Your v24bet Account Data Covers
REACH THE TEAM

Ask Us About Your Data Through Support

Support answers privacy questions in English, and the agent who takes your request is the same one who can act on it. Requests from players in Dhaka and Chattogram land in the same queue as anywhere else in Bangladesh. Have your registered mobile number to hand: we run a code check before we open a record, because that is the only way to be sure we are talking to the account holder and not someone who has your number.

Team online

In-app chat

Open the chat panel from your account menu and tell the agent what you need changed, copied or removed. Keep your registered mobile number ready — we confirm the account before we touch any record.

Payment reference check

If a bKash, Nagad or Rocket deposit shows the wrong reference, send the transaction ID from your wallet app. We match it against your account wallet entry and correct the row at our end.

Written request

For anything you want in writing, message support from the email address on your account so we can confirm it is you, then reply with the details we hold.

DATA HANDLING

Explore How We Store and Protect Records

Nothing about your account is left open by default. The session cookie ends when you log out, the wallet PIN from bKash or Nagad never reaches our servers, and access to player records is limited to staff who need it for a payment check or a support ticket. If you want to see what we hold, or want a detail corrected or wiped after your account closes, tell support — we walk you through the request and confirm in writing when it is done.

Cookies on login

A session cookie keeps you signed in while you move between the lobby, a live table and your wallet. Clear it and you need a fresh code at the next login.

Account security

Passwords are stored hashed, and a one-time code goes to your registered mobile number before sensitive changes. Share that code with nobody, including anyone claiming to be from us.

Retention

Account and payment records stay while the account is open, then for the period local rules require once it closes. Technical logs are cleared well before those financial records.

Changing your details

Update your number or email from account settings, or ask support if you cannot log in. We confirm identity before changing a login detail, then log the change.

Settle the Doubts You Have About Privacy

The six questions below come up most often when someone writes to us about their data. Read them before you open a ticket, because most answers take a single reply and the rest we can settle in chat. None of it changes how the lobby works. It only changes what you can ask us to do with the records behind your account, and how quickly we can act on it.

Your name, mobile number and date of birth, plus the wallet number you use for bKash, Nagad or Rocket deposits. Gameplay and payment entries attach to that account as you use it.

Yes. Message support from your registered number and ask for an account data copy. We confirm identity with a code to that number, then send the record tied to your account.

No. When you send a deposit from your wallet app, we receive the amount and the transaction reference only. Your PIN stays inside bKash, Nagad or Rocket and never reaches us.

Account and payment entries stay while the account is open, then for the period local rules set for financial records. Technical logs are cleared much sooner than that.

You can ask us to close the account at any time. We remove what we are permitted to remove; payment rows tied to local record-keeping rules stay until their period runs out.

Tell support which field is wrong. We verify you with a code to your registered number, correct the entry and log the change so your history still adds up.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.